Terms of Service
Effective: 4 June 2026
1Agreement
These Terms of Service ("Terms") govern access to and use of the POLARIS platform, APIs, dashboards and related services (the "Service") provided by Erarta AI Ltd ("Erarta", "we", "us"). By accessing the Service or signing an order form that references these Terms, you ("Customer") agree to be bound by them.
2The Service
POLARIS provides compliance-grade transaction screening and evidence generation for regulated crypto-asset service providers. The Service is offered on a business-to-business basis under the subscription tier set out in the applicable order form. We may improve or modify features over time; we will not materially reduce core functionality of a paid tier during its term.
3Customer responsibilities
Customer is responsible for: (a) the accuracy of configuration and policy rules it sets; (b) safeguarding API keys and access credentials; (c) ensuring its own regulatory authorisations and compliance obligations are met; and (d) using the Service only for lawful purposes and in accordance with these Terms and applicable law.
4Acceptable use
Customer shall not: reverse engineer the Service; resell or sublicense access without written consent; attempt to circumvent security, rate limits or access controls; or use the Service to store or transmit unlawful content. We may suspend access for material breach or for activity that threatens the integrity or security of the Service.
5Fees
Fees are set out in the order form and are payable in advance for the subscription period. Unless stated otherwise, fees are exclusive of VAT and other applicable taxes. Late payment may result in suspension following reasonable notice.
6Data protection
Processing of personal data is governed by our Privacy Policy and, where we act as processor on Customer's behalf, by a data processing agreement. Each party shall comply with applicable data-protection law, including the EU General Data Protection Regulation (GDPR).
7Confidentiality
Each party shall protect the other's confidential information with the same care it uses for its own and shall use it only to perform under these Terms.
8Intellectual property
Erarta retains all rights, title and interest in the Service, including all software, models and documentation. Customer retains all rights in its own data. Customer grants Erarta a limited licence to process its data solely to provide and secure the Service.
9Warranties & disclaimer
The Service is provided on an "as is" and "as available" basis. To the maximum extent permitted by law, we disclaim all implied warranties. POLARIS reduces but does not eliminate transaction risk; it is a risk-management tool and not a guarantee against loss, and it does not constitute legal, financial or investment advice.
10Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental or consequential damages. Each party's total aggregate liability arising out of or related to these Terms shall not exceed the fees paid by Customer in the twelve (12) months preceding the event giving rise to the claim. Nothing limits liability that cannot be limited by law.
11Term & termination
These Terms apply for the subscription period stated in the order form and any renewals. Either party may terminate for material breach not cured within thirty (30) days of written notice. Upon termination, access ends and Customer data is handled per the Privacy Policy and any DPA.
12Governing law
These Terms are governed by the laws of the Republic of Cyprus, and the courts of Cyprus have exclusive jurisdiction, without prejudice to mandatory consumer or data-protection rights.
13Contact
Questions about these Terms: hello@erarta.ai.